311 City Services Banner
Department Facts

About Us:

City Services

CHIdeasMayor Emanuel wants to hear your suggestions. Visit the City’s new online community forum to add your voice to the conversation.


311 Performance Metrics

Chicago Data Portal

Developer Resources


311 City Services

Featured Services and Programs

Chicago’s new Open311 brings unprecedented new levels of openness, innovation and accountability to the delivery of City services.  We’ve reinvented and reinvigorated City service delivery with the latest in digital technologies.

Open311 provides the technology to submit photos with service requests, allowing for more accurate and detailed reporting of issues to City departments. The new 311 Service Tracker lets you track service requests from submission to resolution of issue and status email sent to requester.

The Open311 Information Chart provides an overview of the new features available on the new system.

Most Recent News (311 City Services)

Dec 17, 2012 Text Messaging Capabilities Are Added to Chicago's 311 and City Alerts System
Sep 20, 2012 Mayor Emanuel Launches New Online "Open311" System to Improve Government Accountability and Service Delivery

What We Do

Supporting Information

City Data

Department Main Office

311 City Services

  • Phone: 311; Outside of the Chicago area call 312.744.5000
    Toll Free:
    TTY: 311 or 312.744.8599
    Fax: 312.744.4149
  • 2111 W. Lexington Street
    Chicago, IL 60612   
    Get Directions
Multimedia Gallery

Related Links

Current Threat Level