Department of Business Affairs and Consumer Protection
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What We Do

Public Vehicles

Taxicabs, Public Chauffeurs, Charter Busses and nine other categories of public passenger vehicles are regulated by the Department of Business Affairs and Consumer Protection (BACP).

BACP oversees licensing, purchasing taxicab medallions, vehicle inspections and rates of fare.  The Public Vehicle Operations Office is located on the first floor at 2350 W. Ogden and the Public Vehicle Inspections Facility is located at 2420 W. Pershing.  Click here for Public Vehicle Operations - Ogden Hours of Operation. Visit the City of Chicago Data Portal for all Public Passenger Vehicle licenses. 

For more information or call 312.746.4300 or email the Public Vehicle Operations Office at

Give Us Your Feedback

BACP relies on feedback from our customers to improve services. We take customer satisfaction seriously and measure our performance based on your input. Click the button above or the link below to provide feedback on your interaction with BACP. The survey will take no more than two minutes to complete.

Alerts (Public Vehicles)

High Alert Jul 25, 2014 Know Before you Ride

Most Recent News (Public Vehicles)

May 23, 2016 City Announces Two Month Nomination Period For ‘Chicago's Top Cabbie’
Apr 22, 2016 City of Chicago Offers Financial Incentives to Increase Number of Wheelchair-Accessible Taxicabs in Chicago
Feb 23, 2016 City of Chicago Announces Open Doors Organization to Provide Centralized Taxicab Dispatch Service For Wheelchair-Accessible Vehicles
Feb 9, 2016 City of Chicago Announces Marketing Campaign To Promote City's Two Official Taxi Apps, Arro And Curb
Jul 13, 2015 City of Chicago ‘Respect Your Taxi Driver’ Campaign Reminds Battery of a Taxicab Driver Is A Class 3 Felony

View all News Releases (Public Vehicles)


Supporting Information

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How to Spot a Licensed City of Chicago Taxicab

Report a Complaint Against a Chicago Police Officer with the City

Report a Complaint Against a Chicago Police Officer with the Chicago Police Department

Department Main Office

Business Affairs and Consumer Protection

  • Phone: 312.744.6060
    Toll Free:
    TTY: 312.744.1944
    Fax: 312.744.0246
  • 121 N. LaSalle Street
    8th Floor
    Chicago, IL 60602   
    Get Directions
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