Department of Business Affairs and Consumer Protection
Supporting Information Facts


City Services

Public Vehicles

BACP oversees the licensing of Chicago’s public chauffeurs and public vehicles including taxicabs, liveries, charter and site seeing buses, horse drawn carriages, ambulances, water taxis and tour boats. BACP also oversees the purchasing of taxicab medallions, vehicle inspections and rates of fare. Click here for Chicago's Taxi Ordinance. Click here to watch the General Information on Taxicabs in Chicago Video. 

Give Us Your Feedback

BACP relies on feedback from our customers to improve services. We take customer satisfaction seriously and measure our performance based on your input. The survey will take no more than two minutes to complete.


Passenger Information

Taxicab Passenger Information

If you have ever ridden in a cab or plan to ride in a cab, taxicab passenger information will help you.  Find taxicab fare information, lost and found and wheelchair accessible vehicle information. Find contact information for taxi affiliations.


Ride Smart Chi!

Ride Smart Chicago

The consumer protection campaign is geared towards equipping the riding public with the important information they need  when riding in one of the city’s licensed taxicab, pedicab, livery, rideshare, or horse-drawn carriage vehicles.


Public VehiclesPublic Vehicles 

BACP licenses many types of Public Vehicles.  Find information about Taxicabs, Public Chauffeurs, Information/Applications for Affiliations, License Managers & Brokers, and Taxicab Two-way Dispatch, and licensing information for Charter Buses, Horse Drawn Carriages, Bicycle Messenger License, Ambulances, Pedicabs, Water Taxi / Tour Boats, and Transportation Network Providers. Visit the City of Chicago Data Portal for all Public Passenger Vehicle licenses.  Find Public Vehicle Industry Notices.


Public Chauffeur InformationPublic Chauffeur Information

Public Chauffeurs are licensed drivers of taxicabs or liveries.  Are you interested in becoming a Public Chauffeur? Find information on new driver training and application forms. Look up suspended, revoked and denied chauffeur licensees and chauffeur licensees with multiple complaints.


Medallion OwnersTaxicab And Medallion Information

Do you own a taxicab medallion? Taxicab medallions are the right to own and operate a taxicab.  This page will point you to Green Taxi Program information, approved vehicle lists, forms and information about security cameras.  Visit the City of Chicago Data Portal for all Public Passenger Vehicle licenses.  Find Public Vehicle Industry Notices.


Livery OwnersLivery Information

Liveries are licensed public vehicles that charge a fare which is not based on a meter.  Find livery and limousine applications and forms along with approved vehicle list .



Valet Parking OperatorsValet Parking Operators Information

Are you interested in starting a valet parking business?  Find the Valet Parking Operator Application Packet, the Valet Parking Operator Ordinance and other information / requirements to run a valet parking business.


Rules & RegulationsRules And Regulations

Find rules and regulations for the public vehicle industry.  Taxicab Medallion License Holders Rules and Regulations and Uniform Taxicab Lease Agreement is effective July 1, 2012. 



MPEA & Ground Transportation Tax RegistrationMPEA & Ground Transportation Tax Registration

Public vehicles are required to pay certain taxes.  You can register online  your Ground Transportation Tax emblems and MPEA Airport Departure Tax emblems.


File A ComplaintComplaints

Voice a complaint with BACP under the following categories: General Consumer Complaint, Consumer Fraud, Taxicab Complaint, Cable Television Complaint, Complain About A Liquor License Establishment, Complain About A Restaurant, Complain About A Retail Store , Complain About A Motor Vehicle Repair Shop or to report a Business Operating Without a License call 311.   


Public Vehicle Operations Facility


2350 W. Ogden Avenue, First Floor, Chicago, IL

Monday to Friday:  8:30 A.M. to 4:30 P.M.

Public Chauffeur Licensing Section & Cashiering:   8:30 A.M. – 4:30 P.M.

Public Vehicle/Medallion Licensing Section:   8:30 A.M. – 4:30 P.M.

Please be advised, due to high volume and necessary processing time, to ensure that everyone is serviced before the facility closes at 4:30 P.M.:

►  Chauffeur licensees must check-in at the reception desk before 2:00 P.M.

►  Public Vehicle / Medallion licensees must check-in at the reception desk before 3:00 P.M.

►  For public safety and security, if building capacity has reached maximum allowable, the front door may be locked to prevent more people from entering the building.