Technical Operations’ mission is to deliver, support and maintain real time access to the City’s enterprise systems and communications infrastructure while ensuring the continuity of the overall technology environment through comprehensive security management and disaster recovery services.
This division of DoIT:
Technical Operations is comprised of three distinct offices: Enterprise Server Operations, End User Computer Operations and Telecommunications Management.
Enterprise Server Operations is responsible for the City’s Central Data Center and Disaster Recovery Site. Daily activities include the operation and maintenance of City enterprise server and mainframe technologies, data storage, tape management and print services.
The Data Center provides 24x7 operations support for the City’s Enterprise Systems such as Finance/Payroll, Customer Service Request, IPI/Hansen Inspections, Revenue and Collections, and several other applications.
End User Computer Operations manages the centralized Help Desk, field/desktop support, enterprise messaging (Microsoft Exchange/Outlook), file/print services, IT asset management, and Microsoft Active Directory administration.
These services support the internal City employees that use the enterprise technology systems provided by DoIT. These end user services include personal computing, local area networking, technical training, service ticket management, technical support services, and short-term project consulting and implementation.
Telecommunications Management provides cost effective voice communications to all City Departments. This group administers and maintains over two hundred, fifty (250) city sites, more than 25,000 voice stations and the City’s internal Call Centers.
They also manage all wireless devices issued to City employees including pagers, cell phones, PDA’s and data access cards. Responsibilities include ordering, managing and bill payment for all voice services and data circuits on behalf of City Departments.
The Technical Operations Division of DoIT also provides technical services to the Chicago Department of Public Health, including 800 staff at 45 locations to access the City's enterprise services.
The team is responsible for interfacing with Public Health Staff, Health Applications Team and DoIT Operation Teams to ensure there is support processes in place to meet business needs of the department. The team monitors and overseas the following Health technology services: Help Desk & ticket management, Field Support, Workstations and related software, technology inventory, user account credentials, security for technology resources, technology upgrades, implementations, and project consulting.