Digital Excellence Action Agenda

Modeled on the City’s highly successful Environmental Action Agenda, the Digital Excellence Action Agenda includes steps that all 46 departments and 6 sister agencies are taking to bridge the digital divide in Chicago.

The Action Agenda incorporates many of the recommendations of the Mayor’s Advisory Council on Closing the Digital Divide and lays out new policy ideas, expands current programs, increases interdepartmental coordination, proposes methods to raise awareness about technology, encourages various partnerships and suggests way in which the City can lead by example and help Chicago achieve digital excellence.

The Digital Excellence Action Agenda is organized around several objectives, or high-level digital excellence goals, which have been assigned to the following broad categories: Infrastructure and Regulatory Environment; Government and Community Services; Awareness and Marketing; Economic Development; K–12 Education; and Accessibility. Each action item identifies a specific opportunity to work toward achieving the corresponding objective through municipal government, resident, business and community digital inclusion efforts.

On an ongoing basis, the City assesses potential technology solutions to improve and streamline its business practices, and continually evaluates e-services to make it easier for residents to interact with city government. Similarly, the Digital Excellence Action Agenda is a document that will be every-growing and progressing. The steps outlined herein will guide the City of Chicago and its residents toward achieving digital excellence, but just as technology is ever-changing, digital excellence is dynamic as well. As the City and its partners make progress on stated goals, develop new priorities, and increase partnerships, the Action Agenda will, in turn, reflect these changes and new directions.