Enterprise Case Management

What is ECM?

The Enterprise Case Management system is a centralized web-enabled application for Human Infrastructure departments (listed below) and their delegate agencies to manage the numerous services provided to Chicago residents. The system will provide the City and its service providers the following functions:

Track services and outcomes
Reduce duplication of data entry and services rendered
Identify trends
Create mandatory funding reports as well as management reports
Interface with mandated systems
Replace existing redundant systems
Share data across departments and agencies for increased ability to coordinate services
Improve service delivery
Increase data integrity and quality through standardization
Decrease costs of maintaining separate unconnected systems

Participating Departments

The ECM Project includes the following departments and agencies:

Business Affairs and Consumer Protection
Chicago Police Department
Family and Support Services
Housing and Economic Development
Mayor’s Office of People with Disabilities