Homeless Services
City Services

Service

Shelter System

The City of Chicago, Department of Family and Support Services (DFSS) funds a network of community based shelters that support individuals who are in crisis and the chronically homeless.

Those in need of shelter should contact a DFSS Community Services Center or call 3-1-1.

Emergency Response Shelter

Emergency Response Shelters are overnight shelters that provide an initial assessment of clients, information and referrals. Most shelters for single adults close during the day but family shelters remain open 24 hours. The City of Chicago has the ability to add emergency shelter beds should the need arise, including during times of emergencies or extreme weather.  Immediate shelter placement and transportation can be provided to residents in need by calling 311.

Transitional/Interim Shelters

Transitional Shelters operate 24 hours and provide support services and case management for families and single adults. Clients stay up to 120 days at which time they may move into permanent supportive housing.   For more information on Transition/Interim shelter programs, call 3-1-1.

Permanent Supportive Housing

Permanent Supportive Housing is a program that helps eligible residents find a permanent home and the supportive services they need to maintain their independence.  To secure housing, individuals must meet the requirements of the housing program. For more information on Permanent Supportive Housing, call 3-1-1.

 

Department Main Office

Family & Support Services