Lake Front image of Chicago skyline and Lake Michigan with bicyclist riding enjoying the day.


City Services

Billing and account question including meter readings, shut-off notices and Full Payment Certificates can be directed to 312.744.4H2O or 312.744.4426. Or e-mail at

What We Do

Billing and Customer Service

Customer Service representative reviewing an account.

To better serve our customers the Billing and Customer Services section is now part of the Department of Finance. This change occurred on January 1, 2012.

Please follow this link to obtain a full list of services and more information.



Department Main Office

Water Management