To change your account information, billing issues, payment plans, Full Payment Certificates, Senior Exemptions, Refunds, and any other billing or account issue please contact the Department of Finance:
Department of Finance
333 S. State, LL10
Chicago, IL 60604
You can call us at: 312-744-4H20 (4420).
For all other issues please contact us the following.
Jardine Water Purification Plant
1000 E. Ohio Street
Chicago, IL 60611
To report a street or parkway leak, an open fire hydrant, or to shut off the water in an emergency PLEASE CALL 3-1-1 immediately.
You may if you prefer make your request directly to the 3-1-1 system for the services listed below by selecting the link: