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RSSService Delivery Metrics
Chicagoans expect and deserve a responsive government that efficiently delivers first-class services. The charts below display metrics for services ranging from Graffiti Removal to Pothole Repair to Chicago Park District Security Checks.
Chicago Department of Transportation (CDOT)
Pothole Repair
Pavement Cave-In
Traffic Lights Out
Stop Sign Out
Street Lights All Out
Department of Streets and Sanitation (DSS)
Rodent Baiting
Tree Debris
Graffiti Removal
Garbage Cart Requests
Sanitation Code Complaints
Chicago Park District
Facilities Work Order Management
Park Security Checks
Comptroller A/P Aging
Natural Resources Recycling
Natural Resources Trees and Shrubs
When moisture seeps into pavement, it expands when it freezes and contracts when it thaws. This flexing of the pavement, combined with the melted water and the stress of vehicular traffic, causes pavement to deteriorate and potholes to form. The Department of Transportation (CDOT) responds to potholes reported through 311’s Customer Service Requests (CSR) system by mapping open pothole requests each morning and routing crews in geographic clusters so as to fill as many potholes as possible per day. This metric tracks the average number of days CDOT takes to complete pothole repairs per week. Total number of requests fulfilled per week is also available by mousing over columns. The target response time for pothole repairs is within 7 days. For more information about pothole repairs, see CDOT’s pothole Frequently Asked Questions.
As underground drainage systems age, occasionally failures in the pipes and joints can cause pavement cave-ins. The Department of Transportation (CDOT) responds to pavement cave-ins reported through 311’s Customer Service Requests (CSR) system on a case-by-case basis. This metric tracks the average number of days CDOT takes to complete pavement cave-in repairs per week. Total number of requests fulfilled per week is also available by mousing over columns. The target response time for pavement cave-ins is within 3 days.
The Chicago Department of Transportation (CDOT) receives reports from 311’s Customer Service Requests (CSR) system of traffic light outages. This metric tracks the average number of days CDOT takes to complete traffic light repair requests. Total number of requests fulfilled per week is also available by mousing over columns. Due to the public safety importance of traffic signals, the target time to respond to traffic light outages is within 1 day.
Due to vehicular accidents, theft and normal wear and tear, City stop signs occasionally need to be replaced or repaired. The Department of Transportation (CDOT) responds to damaged or missing stop signs reported through 311’s Customer Service Requests (CSR) system on a case-by-case basis. Total number of requests fulfilled per week is also available by mousing over columns. Due to the public safety importance of stop signs, the target time to respond to stop sign requests is within 1 day. To report a missing or damaged stop sign, call 311 or submit a report online.
The Chicago Department of Transportation (CDOT) oversees approximately 250,000 street lights that illuminate arterial and residential streets in Chicago. CDOT performs repairs and bulb replacements in response to residents’ reports of street light outages. Whenever CDOT receives a report from 311’s Customer Service Requests (CSR) system of an All Out (an outage of 3 or more lights) the electrician assigned to make the repair looks at all the lights in that circuit (each circuit has 8-16 lights) to make sure that they are all working properly. This metric tracks the average number of days CDOT takes to complete street lights All Out requests. Total number of requests fulfilled per week is also available by mousing over columns. The target response time for street light All Out repairs is within 4 days. To report a street light outage, call 311 or see submit a report online.
In addition to performing regular scheduled preventative rodent control, the Department of Streets & Sanitation (DSS) responds to site-specific customer rat complaints logged through 311’s Customer Service Requests (CSR) system. This metric tracks the average number of days the DSS takes to complete rodent baiting requests per week. Median days to complete requests as well as total number of requests fulfilled per week are available by mousing over columns. The target response time for rodent baiting requests is within 7 days. For more information on rat complaints, see the City’s Data Portal .
After extreme weather events, the Bureau of Forestry Tree Emergency is deployed to remove plant debris blocking or cluttering the public way. This metric tracks the average number of days the Department of Streets and Sanitation (DSS) takes to complete tree debris removal requests per week. Median days to complete requests as well as total number of requests fulfilled per week are also available by mousing over columns. The Department of Streets & Sanitation responds to emergency tree debris removal requests logged by 311’s Customer Service Requests (CSR) system. The target response time for Tree Debris Removal is 1 day. For more information on tree debris removal requests, see the City’s Open Data Portal.
The Department of Streets & Sanitation's (DSS) Graffiti Blasters crews offer a vandalism removal service to private property owners. This metric tracks the average number of days DSS takes to complete graffiti removal requests per week. Median days to complete requests as well as total number of requests fulfilled per week are available by mousing over columns. Currently the performance target for completing a graffiti removal request is 10 days. For more information on graffiti removal requests, see the City’s Open Data Portal.
The City of Chicago provides heavy-duty plastic 96-gallon garbage carts to single-family residences and apartment buildings of four units or less. This metric tracks the average number of days the Department of Streets and Sanitation (DSS) takes to complete new garbage cart requests per week. Median days to complete requests as well as total number of requests fulfilled per week are available by mousing over columns. Currently the performance target for completing a new garbage cart request is 7 days. For more information on garbage cart requests, see the City’s Open Data Portal.
The Department of Streets and Sanitation (DSS) investigates and remedies reported violations of Chicago’s sanitation code. Residents may request service for violations such as overflowing dumpsters and garbage in the alley. This metric tracks the average number of days DSS takes to complete sanitation code violation requests per week. Median days to complete requests as well as total number of requests fulfilled per week are available by mousing over columns. Currently the performance target for completing sanitation code violation requests is 3 days. For more information on sanitation code complaints, see the City’s Open Data Portal.
Chicago Park District - Facilities Work Order Management
The Facility Management Department works to ensure safe, clean and high quality parkland and facilities throughout the City of Chicago by utilizing the highest effective maintenance standards/procedures and management practices. This department is responsible for the maintenance, repair, renovation and general upkeep of all Park District property such as field houses, swimming pools, comfort stations, park amenities, etc. The data displayed represents the weekly number of work orders completed compared to the number open by the Facilities Department. Please note that the number is cumulative, the previous weeks open work orders roll into the current week, which during seasonal fluctuations may cause the number completed to outpace the number opened.
Chicago Park District - Park Security Checks
The Security Department ensures the safety and security of patrons, employees and facilities in Chicago’s Parks. The data displayed below represent the total number of security checks made during the previous week.
Chicago Park District - Comptroller A/P Aging
The Office of the Comptroller consists of four divisions that provide financial services to the Parks: General Accounting, Accounts Payable, Accounts Receivable, Payroll and Quality Control. The data displayed below is in relation to the Accounts Payable division and represents the percentage of invoices that are paid to vendors within 90 days of invoice data.
Chicago Park District - Natural Resources Recycling
The Department of Natural Resources (CDNR) was created in 2001 and is responsible for ensuring the quality of the district's 7,300 acres of land. Through enhanced landscape management, staff training and constant high quality maintenance, the department is quickly becoming the benchmark by which many municipal organizations measure the quality of their landscape and gardening. The Department also manages the contract that the Park District uses for garbage and recycling pick-ups. The data displayed below represents the monthly gross recycling tonnage that is collected compared to 2010.
Chicago Park District - Natural Resources Trees and Shrubs
The Department of Natural Resources (CDNR) was created in 2001 and is responsible for ensuring the quality of the district's 7,300 acres of land. Through enhanced landscape management, staff training and constant high quality maintenance, the department is quickly becoming the benchmark by which many municipal organizations measure the quality of their landscape and gardening. The data below represents the number of trees that were removed District-wide as well as the number of shrubs and trees that were pruned.
