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Consumer Protection

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The City provides consumers with information about their rights and helps in protecting them from fraud and deceptive practices such as mortgage fraud or home repair fraud; provides consumers with information about recalled merchandise and ensures that recalled products are removed from store shelves; and promotes consumer awareness by hosting and attending educational forums throughout the year.

The City helps consumers when they have been victims of fraud and helps to resolve complaints against businesses through mediation. If mediation is unsuccessful, charges may be brought to obtain consumer restitution or fines.

Alerts (Consumer Protection)

High Alert Aug 12, 2014 Know Before You Book A Vacation Rental
High Alert Jul 3, 2014 Longer Life & Reduced Inspections for Chicago Taxicab Vehicles!
High Alert May 21, 2014 Consumer Self-Help Guide Now Available

Most Recent News (Consumer Protection)

Sep 03,2014 City of Chicago Investigation Taregets Back to School Retailers
Jun 05,2014 Travelers at Chicago O'Hare Treated to Relaxing Security Checkpoint Experience
May 07,2014 City Cracks Down on Fraudulent Immigration Service Providers
Apr 07,2014 CDPH Encourages Residents to “Prepare to Help” During National Volunteer Week
Mar 26,2014 City of Chicago's BACP Reaches $45,000 Settlement After Investigating Deceptive Parking Ticket Scheme

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