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Consumer Protection

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The City provides consumers with information about their rights and helps in protecting them from fraud and deceptive practices such as mortgage fraud or home repair fraud; provides consumers with information about recalled merchandise and ensures that recalled products are removed from store shelves; and promotes consumer awareness by hosting and attending educational forums throughout the year.

The City helps consumers when they have been victims of fraud and helps to resolve complaints against businesses through mediation. If mediation is unsuccessful, charges may be brought to obtain consumer restitution or fines.

Alerts (Consumer Protection)

Severe Alert Mar 5, 2015 Know Before You Begin a Home Repair Project
Severe Alert Jan 15, 2015 Looking for a Small Business Loan – The City of Chicago Can Help
High Alert Jul 26, 2015 Remarks by the President on The Americans With Disabilities Act
Low Alert Dec 9, 2014 TSA Service Animal Expectation Document

Most Recent News (Consumer Protection)

Jul 17,2015 Mayor Emanuel Commemorates the 25th Anniversary of Americans with Disabilities Act (ADA)
Jul 11,2015 CPS Students Demonstrate Creativity In Support Of Divvy Bike Share System Expansion
Feb 27,2015 City of Chicago Sets Series of Free Events For ‘National Consumer Protection Week’
Feb 17,2015 City of Chicago Cracks Down On Tax Preparers During Undercover Operation
Nov 15,2014 As Winter Chill Takes Hold, Mayor Emanuel Joins City Departments to Remind Residents To Take Precautions During Cold Weather

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