Call 311 for assistance with non-emergency City Services and for information on events, programs and agencies within the City of Chicago.

Chicago’s Open311 brings unprecedented levels of openness, innovation and accountability to the delivery of City services.  We’ve reinvented and reinvigorated City service delivery with the latest in digital technologies.

Open311 provides the technology to submit photos with service requests, allowing for more accurate and detailed reporting of issues to City departments. The 311 Service Tracker lets you track service requests from submission to resolution of issue and status email sent to requester.

What's the 311? provides an overview of the new features available on the new Community Portal.

 Department Main Office

311 City Services

  • Phone: 311; Outside of the Chicago area call 312.744.5000
    Toll Free:
    TTY: 311
    Fax: 312.744.4149
  • 2111 W. Lexington Street
    Chicago, IL 60612   
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