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City Services

April 13, 2016

Outstanding 911 Emergency Operations and 311 City Services personnel honored during National Public Safety Telecommunications Week

OEMC recognizes employees’ dedication at awards ceremony

As National Public Safety Telecommunicators Week continues, the City of Chicago's Office of Emergency Management and Communications (OEMC) today recognized the outstanding public safety efforts provided by 911 call takers and dispatchers and 311 operators on behalf of the city and its residents at an awards ceremony this morning.

“On behalf of Mayor Rahm Emanuel and the city of Chicago, we are proud of the extraordinary commitment and professionalism of our staff in what are often very challenging situations,” said Executive Director Gary W. Schenkel. “No matter what the role or circumstance, police and fire communications call takers and dispatchers, as well as our 311 operators, contribute to the overall operations citywide and the important task of keeping residents of this city safe and secure."

April is National 911 Education Month and the second full week of April is highlighted to acknowledge those working in the public safety communications field. This year, National Public Safety Communicators Week is designated for April 10 through April 16.

Police Communication Operators and Fire Communications Operators routinely work in tandem with first responders to help save lives. However, during escalated events with mounting pressure and attention, extraordinary professionalism is demonstrated time and time again by dispatchers and call takers during extremely chaotic and stressful conditions. Below are some highlighted examples of the work done by these remarkable employees recognized during the ceremony.

OEMC is proud of the commitment and contribution of Chicago's 911 call takers and dispatchers and 311 operators for their work on behalf of all those who live, work and play in Chicago.

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The Chicago Office of Emergency Management and Communications was established in 1995 to coordinate the City’s delivery of Police, Fire and Emergency Medical Services resources. OEMC operates Chicago’s public safety communications system, manages emergency situations and coordinates major events, 3-1-1 and 9-1-1 Communications Operations. For more information visit our website at www.cityofchicago.org/oemc.