Department of Business Affairs and Consumer Protection
What We Do


Cable Television is a regulated industry in Chicago. Before a cable operator can begin operating cable systems within Chicago, a franchise agreement must be in place.

The Cable Division of the Department of Business Affairs and Consumer Protection monitors and enforces compliance by franchised cable television operators in the City of Chicago, ensuring that they are in compliance with the city's cable communications ordinances and their franchise agreements with the city. These companies currently include Comcast, RCN, and WideOpenWest. The Cable Enforcement Division also responds to consumer complaints regarding cable television services.

Chicago is divided into geographical cable “areas” which partly determine where in the City a cable operator may provide service to you.

If you have questions or complaints that haven't been resolved by your cable operator, there are a number of options available.

  • To file a consumer complaint please call 311 or use the online services below
  • Fill out the online complaint form
  • Contact the Cable Division at 312.744.6060
  • Deliver written or printed complaints to: 30 N. LaSalle – Suite 201

Operating under the City of Chicago, Department of Business Affairs and Consumer Protection, Cable 25 is a municipal cable television station that nurtures local independent producers, fostering film and television production in the nation’s third largest market.

Click here for the Franchised Cable Operators 2014 Quarterly Compliance Review Session Dates.


Supporting Information

Cable Customer Service Requirements and Privacy Protections

Cable and Video Customer Protection Law

Department Main Office

Business Affairs and Consumer Protection

  • Phone: 312.744.6060
    Toll Free:
    TTY: 312.744.1944
    Fax: 312.744.0246
  • 121 N. LaSalle Street
    8th Floor
    Chicago, IL 60602   
    Get Directions

City of Chicago TV

Cable 25