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What We Do

Planning, Policy & Management

The Planning, Policy, and Management division of DoIT includes the Project Management Office (PMO), Business Relationship Management (BRM) Program, Information and Communications Technology (ICT) Policy program, and Information Research Services.

The PMO assigns project managers to manage key IT projects; sets project management standards and implements best practices; provides project management process support to all staff members that manage projects; provides transparency into the performance of the project portfolio; and, supports project portfolio management processes, including project ideation, selection, and prioritization. 

The BRM Program is a core service provided by DoIT to help departments leverage technology to achieve their mission. The program aims to build strong working relationships between DoIT staff and staff within other City departments. BRMs understand their assigned department’s business, and work with their department to ensure that technology solutions meet their business needs in alignment with City goals.This year we began a new annual planning process and are implementing standard and regular engagement processes.

The division also supports ICT Policy initiatives, including providing management support and oversight to the City's Digital Excellence programs that provide Chicago residents with access to public technology resources and training; analyzing State or Federal Information and Communications Technology policies for impact on the City; and interacting with stakeholders from various offices and departments to further City technology initiatives and interests with the State or Federal governments and other agencies. 

Key Initiatives

Our team is engaged in several key activities outlined in the City of Chicago's Tech Plan:

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