Utility Billing & Customer Service

The Department of Finance is responsible for collecting utility service payments and providing billing-related customer service.  City of Chicago utility bill now include the following service charges and taxes, where applicable: water service charges, sewer service charges, water-sewer tax charges, and garbage service charges.

Please take the time to read both the front and back of your bill.  If you have additional questions, please see the below links for further detail.

Understanding Your Utility Bill

Paying Your Utility Bill

Information on Utility Billing Payment Plans

Current Water Rates and Sewer Rates

Information on Water-Sewer Tax

Information on Garbage Fee

General Billing Questions

 

If you still have questions, please contact the Department of Finance, Utility Billing & Customer Service at 312.744.4426 or send an email to utilitybill@cityofchicago.org

 

 Facts

Department: