City Service

Utility Bill

Use our online system to pay your Utility bill now.

The City of Chicago offers a variety of payment options to help make paying your bill more convenient.

The Department of Finance has several payment plan options to residents. Residents may apply for a Utility Payment Plan at any Department of Finance Payment Processing Center offering in-person customer service or through Utility Billing Customer Service at 312.744.4426.

How to Pay:

You can pay online, by phone, by mail, at an EZ Pay Station, in-person at a City Payment Site or at your local currency exchange.

  • By Phone: Please call 312.744.4426 and follow the simple instructions.
  • Mail: When paying by mail payment should be addressed to:

City of Chicago-Department of Finance

P.O. Box 6330

Chicago, IL 60680-6330

  • Chicago EZ Pay Stations - Chicago EZ Pay Station locations
  •  In-Person Payments:
          1. City Hall: 121 N. LaSalle, Room 107A

            (Hours) 8 am to 5 pm Monday thru Friday.

          2. Southwest Side: 4770 S. Kedzie
          3. South Side: 2006 E. 95th St.
          4. North Side: 2550 W. Addison St.

            (Hours)  8:00 a.m. - 6:30 pm (Monday thru Friday)

          5. Loop - 400 W. Superior St.

            (Hours) 8:30 am - 4:30 pm (Monday thru Friday) and 8:30 am - 3:30 pm (Saturday) 

Forms of Payment

Debit cards must have Visa or MasterCard logo. 

  • Online: Electronic check and major credit/debit cards.
  • Phone: 312.744.4H2O (312.744.4426) - Payment forms: Check, Visa, Master Card, American Express, Discover and debit card.
  • Mail in: Check, cashier's check, and money orders.
  • Currency Exchanges.

Visit the Department of Water Management for additional information regarding water services in Chicago.

Department Main Office