Flexible Spending Account (FSA)

  • Is a newly hired City of Chicago employee eligible to enroll in the FSA health plan even if he or she chooses not to enroll in a medical plan offered to City employees?
    Yes. All full-time employees are eligible to enroll in the Flexible Spending Account (FSA) health plan within the first 30 days of employment. Enroll at the Benefits Service Center at: www.cityofchicagobenefits.org or (877) 299-5111.

    Important Note: If enrollment does not occur within 30 days following the new employee’s hire date, the next opportunity to enroll will not be until the annual medical and dental open enrollment period or within 30 days following the employee’s eligible change in family status. Eligible changes in family status include these events: marriage, divorce, birth or adoption of a child, death, a dependent reaching the limiting age and certain changes in employment status.

  • How can I find out more information about the activity in my new Flexible Spending Account health plan, also known as FSA?
    For up-to-the-minute information regarding your account(s), 24 hours per day, seven days a week, you can visit PayFlex’s participant services website: www.mypayflex.com.

    First Screen
    Do not enter any information on this first screen
    Locate paragraph:
    "If you are a new user, please register your account"
    Click on register
    You will be taken to the second screen

    Second Screen
    Member Number: Enter your social security number
    Zip Code: Enter your home address zip code
    Click submit
    You will be taken to the third screen

    Third Screen
    Follow instructions on the screen
    User Name: social security number - or change if desire
    Password: follow instructions on the screen for setting your password
    Confirm Password: type password again
    Security Question: Choose the question you want
    Security Answer: Type your answer - case sensitive
    Email Address: Must give an email address
    Enotify: Check mark the box if you want an email sent to you when PayFlex receives a claim

    Please put your password in a location that you will be able to find it. PayFlex will not be able to see your password in the event you forget or lose it.

    PayFlex Systems USA, Inc. Customer Service: 800-284-4885

  • Do you have additional Flexible Spending Account questions?
    Click here: https://www.payflex.com/mypayflex/faqs.htm

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