Vendor Payment Inquiries

  • Where's my payment?

    The Payment Operations division audits, approves and pays vendors once the contractual obligations have been fulfilled and the vendor payment has been approved and processed by the originating city department. General inquiries regarding payment status should be directed to the originating department which contracted the service of the vendor.

    The originating department will be able to supply the vendor with their payment voucher number, which identifies the payment being processed. Vendors who have the payment voucher number may direct inquiries related to payment status and lost or late payments to the contact number below.

  • Stop payment requests made by vendors should be directed in writing to the originating city department. The originating department, on behalf of the vendor, will be able to identify payment voucher number, will check the status and will assist vendors in stopping payments and obtaining replacement checks.

  • Search for completed and processed vendor payments and contracts, archived at the Department of Procurement Services website. 

  • Vendor Direct Deposit Request Form may be downloaded and printed from the file below. A voided check must accompany the application. If a check is not available, a letter from the depository on their letterhead, with the name on the account, account number and routing number, submitted with the completed application is acceptable. Processing time for vendor direct deposit applications is approximately two weeks. Questions related to the Direct Deposit Request Form only 312.744.7124.

Vendor Payment Inquiries 312.744.3233

Monday through Friday 8:30 am to 4:30 pm

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