Family & Support Services

Our Structure

The Chicago Department of Family and Support Services is dedicated to supporting a continuum of coordinated services to enhance the lives of Chicago residents, particularly those most in need, from birth through the senior years.  The department works to promote the independence and well-being of individuals, support families and strengthen neighborhoods by providing direct assistance and administering resources to a network of community-based organizations, social service providers and institutions. As of December 31, 2012 the total number of staff was 772. The break down of staffing is 403 full-time and 369 part-time.

Department of Family and Support Service Organization Chart

2013 Department of Family and Support Services Budget Summary

 Department Overview

The Department of Family and Support Services is committed to providing a range of integrated programs and services to Chicago’s vulnerable communities: 

Office of Children and Youth Services

  • Children Services Division: Children Services works to provide a strong developmental foundation for Chicago’s youngest residents, ages 0 to 5, through programs including Early Head Start, Head Start, Child Care and the Summer Nutrition Program. 
  • Youth Services Division: Youth Services serves to support the education and development of young people ages 6 to 24 through youth WIA program, Mayor Daley’s Youth Ready Chicago Summer Jobs Program and oversight of CDBG-supported out-of-school time programs. 
  • JuvenileInterventionSupportCenter (JISC): Together with the Chicago Police Department, this office oversees the case management system for the JISC, a pilot diversion program designed to keep youth out of the juvenile justice system and to provide them with supportive services in their communities. 

Office of Human Services

  • Human Service Delivery Division: This division manages programs that help people in need gain stability and achieve self-sufficiency. This office is responsible for the City’s six Community Service Centers, employment programs for survivors of domestic violence, customized training and placement services and ex-offender programs.   
  • Homeless Services Division: Homeless Services is responsible for the implementation of the 10-year Plan to End Homelessness and provides prevention, housing and support services. This office also manages the department’s 24-hour emergency response system and case work services. 

Senior Services-Area Agency on Aging

  • This Senior Services agency provides and supports a wide variety of programs that address the diverse needs and interests of older Chicagoans, from those who are healthy and active, to those who are frail and homebound. This agency manages the City’s six Regional Senior Centers and 13 Satellite Senior Centers. 

Office of Policy and Advocacy

  • The Policy and Advocacy Office manages an integrated advocacy and policy agenda that supports the mission of the department, and raises awareness among our legislative, policy and regulatory partners.  Additionally, this office houses the former Mayor’s Office on Domestic Violence which will continue to build Chicago's capacity to more effectively respond to domestic violence, as well as the Plan to End Homelessness.

 Department Facts

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 Additional Information

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Link to Senior Life Enrichment Quarterly Brochure


Senior Services Life Enrichment Brochure


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 Age Friendly Chicago Online Survey web link

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