Supporting Information List
City Services

Supporting Information

Community Service Centers
DFSS’ six Community Service Centers are open from 9 a.m. to 5 p.m., Monday thru Friday. City residents who need assistance can drop in or schedule an appointment in advance.


Emergency Overnight Shelters
The following page contains a listing of Emergency Overnight Shelters.


Emergency Response
FSS Emergency Response Teams are on duty 24/7 to assist with non-life threatening situations. People in need of immediate shelter, food or relocation can call 311. 911 is the number to call for police, fire and medical emergencies. If someone is concerned about a relative, friend or neighbor and can’t make contact with the person, they can call 311 and request a well-being check.


Homeless Outreach and Engagement
The first step in housing homeless people is to engage them in the process. For most that is easy, they are anxious to regain the stability of permanent housing. But for others who have a history of life on the streets or making the rounds of shelters, engagement can be a challenge. The Department of Family and Support Services conducts a variety of outreach activities.


Homeless Prevention
The Emergency Rental Assistance Program provides financial assistance to Chicago residents, directly related to the prevention of homelessness, to eligible individuals and families who are in danger of eviction in order to stabilize individuals and families in their existing rental unit.


Homeless and Emergency Services Delegate Agency Site Locations
Homeless and Emergency Services Delegate Agency services listed with site locations and contact information.


Housing First
Safe, secure housing provides a powerful incentive to those who have suffered homelessness. People are motivated to focus on the services that will help them retain their new home, stability and independence.


Plan to End Homelessness
Chicago’s Plan to End Homelessness represents a new approach. Rather than place homeless people in temporary shelters, the goal is to find them permanent housing with supportive services right away.


Shelter System
Chicago must maintain temporary shelters until sufficient Interim and Permanent Supportive Housing exists.


Supportive Services - Case Management
The Department of Family and Support Services provides case management through its six Community Services Centers and Emergency Response operation. DFSS also funds private agencies to provide case management and a range of support services including employment training and placement, education, substance abuse treatment, mental health care, domestic violence assistance and more.