Department of Family & Support Services
City Services

Emergency Response

Who to Call

FSS Emergency Response Teams are on duty 24/7 to assist with non-life threatening situations.

  • Call 3-1-1 for shelter, food, relocation, and social services in situations that don’t pose an immediate life threat.
  • Call 9-1-1 for police, medical and fire emergencies that present and immediate threat to life.

People in need of immediate shelter, food or relocation can call 311. 911 is the number to call for police, fire and medical emergencies. If someone is concerned about a relative, friend or neighbor and can’t make contact with the person, they can call 311 and request a well-being check.

Calls of this nature are forwarded immediately to the Department of Family and Support Services. Staff are on duty around the clock to accept the calls. FSS responds to every request and takes whatever action necessary to stabilize the situation.

Well Being Checks

FSS teams make home visits to check on someone when there is reason for concern and a family member or friend is not able to get to them. Trained outreach workers conduct well-being checks. When they arrive at the home they make an initial assessment of the situation. They evaluate housing conditions, safety hazards, health and abuse issues and other potential problems. If necessary, FSS workers call in other social services or medical professionals. Requests for well-being checks peak during periods of severe winter or summer weather.

Shelter Requests

FSS outreach teams respond to shelter requests around the clock. If the need is immediate, the caller may be asked to go to their local police station or hospital emergency room where they can wait safely for the team. FSS workers conduct an initial assessment and find appropriate, temporary shelter for the individual or family. FSS follows up with the client to get them into permanent, supportive housing as quickly as possible