Press Release
August 27, 2010

Mayor Daley Appoints Heads of 311 And Administrative Hearings

Mayor's Press Office    312.744.3334
Mayor Richard M. Daley today appointed Audrey Mathis as Director of 311 and Patricia Jackowiak as Director of the Department of Administrative Hearings. 
 
“Both individuals are strong leaders and excellent managers who will move their departments forward and provide the services our residents need,” said Mayor Daley
 
Audrey Mathis, 40, has nearly 20 years of experience spanning city government, private development and the non-profit arena. 
 
“Audrey’s extensive experience in project management across different city departments as well as the private sector gives her a unique perspective on what is needed to ensure that 311 is run in the most efficient and effective way possible. I have charged Audrey with ensuring that Chicago residents receive timely responses to city service requests and with providing innovative ways to take 311 to the next level,” said Daley.
 
Since 2008, Mathis has served as Deputy Commissioner of the Department of Community Development. In this role she has been responsible for direction and oversight of the creation and preservation of long-term affordable homeownership opportunities for Chicago’s residents. She has also managed programs focused on enhancing economic development in Chicago’s neighborhoods.
 
Before serving as Deputy Commissioner in DCD, Mathis served as Special Project Manager for 311 where she monitored, evaluated and provided information to City departments regarding service delivery performance and developed ways to improve service delivery to Chicago residents.
 
Patricia Jackowiak, 51, is an attorney with more than 20 years of experience in city government and law. 
 
“Pat has proven to be an effective and responsible manager and administrative law judge, and her experience makes her an excellent candidate to lead the Department of Administrative Hearings. I’ve asked her to continue to ensure that residents whose cases come to Administrative Hearings are treated fairly and with respect,” said Daley. 
 
Since 1996, she has served as Deputy Chief Administrative Law Judge in the Department of Administrative Hearings.
 
She began her legal career in the Cook County State’s Attorney’s Office serving as an Assistant State’s Attorney and Supervising Trial Attorney in the Child Support Enforcement Division before joining the City as Deputy Commissioner of Enforcement in the Chicago Department of Consumer Services in 1989. 
 
 
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