Water in Basement

Report a backup of water in your home or business under this service type. Certain questions need to be answered to dispatch a sewer crew: the address location, whether the water is dirty or clean, where the water is coming from (floor drain, toilet, shower etc.), how many inches of water have backed up and whether this is a basement, crawl space or ground level. Do not use this service type to report water that has entered your basement through the windows.

The Department of Water Management receives water in basement service requests.


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 Department Main Office

Water Management

  • Phone: 312.744.4420 or 312.744.4h2O
    Toll Free:
    Fax: 312.744.7119
  • 333 S. State Street
    Chicago, IL 60604   
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