City Services
City Services


  2017 Dates of Non-Scheduled Garbage Collection 
Non-Scheduled Dates for Garbage Collection.


  Accessibility Compliance - Site Inspections 
A site inspection can be requested when questions arise regarding accessibility compliance in buildings that are completed or under construction.


  Accessibility Compliance Advice/Technical Assistance 
Find answers to your questions about the rights and responsibilities of business owners, employees and consumers under federal, state and local laws.


(Online Service) Alley Pothole Alley Pothole 
Use this service type to report an alley pothole (usually irregular in shape) in the surface of the alley.


  Apply for Utility Charge Exemptions 
Utility Billing and Customer Service administers water and sewer fee exemption programs.


  Appointment to Meet with MOPD Preliminary Plan Review 
The Pre-Permit Plan Review Process assists architects, builders and developers in the early stages of plan development with accessibility compliance.


  Are you Rain Ready? 
Chicago’s Sustainable Backyards Program is an educational and incentive program that highlights the many ways Chicago residents can create more environmentally-friendly landscapes in their yards. Together, as more and more residents install a rain barrel or plant a tree, we will make a positive impact on our quality of life in Chicago!


(Online Service) Building Inspection Building Inspection 
The Department of Buildings' inspectional bureaus require anyone requesting an inspection to submit that request via an online form.


  Building Permit Review for Accessibility 
MOPD offers a review of building plans to ensure accessibility compliance as part of permit approval process.


(Online Service) Building Permit Status Building Permit Status 
Check your permit status with the following link below.


  Building Permit-Standard Plan Review Applications 
Permit applications for Standard Plan Review


(Online Service) Building Violations Building Violations 
Look up Building Violations Online


(Online Service) Building-Related Court Actions Building-Related Court Actions 
Search Building-Related Court Actions online.


(Online Service) Buildings - No Permit or Construction Violation Buildings - No Permit or Construction Violation 
Report if there are no permits or there are building violations.


(Online Service) Buildings E-Permits Buildings E-Permits 
E-Permitting, Online Intake, Appointment Scheduling, Create a Permit Application


(Online Service) Buildings Easy Permit Login Buildings Easy Permit Login 
This document provides the user with the steps needed to create a user login and password and complete the Easy Permit Process.


(Online Service) Cable TV Complaint Cable TV Complaint 
File a complaint regarding any services or problems with cable television companies.


(Online Service) Calculate the Cost of a Permit Calculate the Cost of a Permit 
The calculator estimates permit fees as determined by the Permit Fee Formula. The factors necessary to use this calculator are construction type, occupancy type, area in square feet, and project scope.


  Change the Contractor on My Permit 
Changing Contractors


(Online Service) Check Status of Garbage Cart Service Request Check Status of Garbage Cart Service Request 
Check status of a service request regarding a missing or stolen Garbage Cart.


(Online Service) City Vehicle Sticker Violation City Vehicle Sticker Violation 
If you see a city sticker violation report it online.


(Online Service) City of Chicago Photography City of Chicago Photography 
The Bureau of Asset Management's Photography Services has made available over 250 images of Chicago's stunning beauty for sale online.


  City-Funded Affordable Homes For Purchase 
Search for properties by community area below. Contact the affiliated program provider below each listing for more information.


  Claim for Vehicle or Property Damage 
File a claim for damaged vehicle, damaged property or if you have you have incurred excessive charges on your water bill.


  Community Service Center Location 
DFSS’ six Community Service Centers are open from 9 a.m. to 5 p.m., Monday through Friday. City residents who need assistance can drop in or schedule an appointment in advance.


(Online Service) Consumer Fraud Complaint Consumer Fraud Complaint 
File a consumer fraud complaint regarding possible illegal practices by businesses in the City of Chicago.


(Online Service) Dead Animal Pick Up, Rodent Control Dead Animal Pick Up, Rodent Control 
Reports of dead animals should be made to city's request line at 3-1-1.


(Online Service) Dead or Damaged Trees Dead or Damaged Trees 
The Bureau of Forestry coordinates the removal of parkway or trees in the public way that are dead or damaged.




  Disciplinary Actions 
The City of Chicago Department of Buildings investigates false statements made in the course of business with the Department.


  Division and Sanitation Offices 
The Bureau of Sanitation has District and Ward Sanitation Offices throughout the city responsible for coordinating local garbage pick-up, sanitation code enforcement, snow removal operations and other services. District and ward superintendents monitor their sections of the city for any non-sanitation bureau services that might be needed, reporting these to the appropriate bureau or outside agency for attention.


  Easy Building Permit Applications 
Easy Permit Process


  Emerald Ash Borer 
The emerald ash borer (EAB) is an exotic beetle from Asia that was discovered feeding on ash (Fraxinus sp.) trees in southeastern Michigan in 2002.


  Financial Assistance for Lead Abatement 
Department of Public Health has limited grant funding to assist low-income homeowners and landlords of affordable housing with eliminating lead hazards in their buildings.


  Fire Safety Tips (multiple languages) 
Fire safety tips for home, hotel/motel etc. in Spanish, Polish and Chinese.


  Gang & Drug Building 
The following buildings have been identified as locations where gang and drug activity have taken place.


  Garage, Yard & Apartment Sale Permit, Sanitation 
Chicagoans planning to hold garage, yard and apartment sales can obtain their required permits at any of the city's 50 Aldermanic ward offices. Locations of these ward offices can also be obtained by calling the city's 311 non-emergency number.


(Online Service) Garbage Cart Garbage Cart 
More than 1.5 million, heavy duty plastic 96-gallon garbage carts with tight fitted lids often referred to as super carts are supplied free to single-family residences and apartment buildings of four units or less.


  Garbage Collection 
The City of Chicago has implemented the grid garbage collection system citywide.


(Online Service) Graffiti Removal Program Graffiti Removal Program 
Graffiti is vandalism, it scars the community, hurts property values and diminishes our quality of life.


(Online Service) Graffiti Removal Services Graffiti Removal Services 


(Online Service) Green Bungalow Information Green Bungalow Information 
Preserve your historic bungalow.


(Online Service) Grid Garbage Collection Grid Garbage Collection 
Information regarding the Grid Garbage Collection System


  HomeMod - Program 
Sponsored by the Mayor's Office for People with Disabilities (MOPD), the HomeMod Program will allow people with disabilities, who are under the age of sixty, to receive home modifications that make their living environment accessible.


  Homeowner's Assistance Program 


  Information About Living in Illinois 
This section provides you with important information for living a full and productive life in Illinois.


  Information on Delinquent Accounts 
The Cook County Clerk's office has a variety of property tax responsibilities.


(Online Service) Information on Home Buyer Programs Information on Home Buyer Programs 
The City has several programs to assist in the purchase of 1 to 4 unit residential properties in Chicago.


  Landmark Permit Review 


(Online Service) Lead Hazard Home Inspection Lead Hazard Home Inspection 
The Chicago Department of Public Health offers home inspections for various sources of lead hazards that may be present in the home.


(Online Service) Licensed Electrical Contractor information Licensed Electrical Contractor information 
Licensed Electrical Contractors


(Online Service) List of Licensed Masons List of Licensed Masons 
See a list of Mason Contractors licensed with the City of Chicago.


(Online Service) List of Licensed Plumbing Contractors List of Licensed Plumbing Contractors 
Full list of Licensed Plumbing Contractors


(Online Service) List of registered General Contractors List of registered General Contractors 
Full updated list of City-registered General Contractors


(Online Service) Low Water Pressure Low Water Pressure 
Report low water pressure in your home.


(Online Service) Missing/Damaged Stop Sign Missing/Damaged Stop Sign 
Request a missing stop sign.


  Mortgage Assistance 
Programs to assist potential homeowners and existing homeowners with their mortgage.


(Online Service) MyDec - Real Property Transfer Tax MyDec - Real Property Transfer Tax 
EZ Dec is a website where attorneys, title companies and individuals can file real property transfer tax declarations online.


  New Tree Planted on Parkway 
Chicago property owners who want a new tree planted on their parkways should call City Hall to register for this free city service.


  Outside the City of Chicago - Lost Pet 
If you lost your pet outside of the City of Chicago, please contact these additional agencies that impound stray animals.


(Online Service) Porch Inspection Porch Inspection 
Report an unsafe porch and request an inspection


  Porch and Deck Information 
Porch and Deck Information


(Online Service) Pothole in the Street Pothole in the Street 
This service request allows for Chicago residents to report street surface potholes. Please include the location of the pothole when making the request.


(Online Service) Private Drain Repair Private Drain Repair 
Request repair of sewer drain tiles coming from private residences, of up to four units, that are broken under the public way.


(Online Service) Rat Stoppage Tickets Rat Stoppage Tickets 
City of Chicago rodent control experts will inspect the interior of any private property at the request of its owner and offer an evaluation of the best possible means to eliminate a rat problem.


(Online Service) Rats in Chicago Rats in Chicago 
Mayor Emanuel has continued Chicago's increasingly effective rodent abatement program, including four successful new strategies


  Real Property Transfer Tax Refund - Seniors 
Section 3-33-060(O) of the Municipal Code includes a refund provision for the CTA portion of the Real Property Transfer Tax for transfers valued at $250,000.00 or less to transferees who are age 65 years or older and will occupy the property as the principal dwelling place for at least one year following the transfer.


(Online Service) Recycling Block Captain Recycling Block Captain 
Become part of a volunteer grassroots network and support the Blue Cart Recycling Program.


(Online Service) Refuse Containers or Garbage Carts Refuse Containers or Garbage Carts 
All residential garbage is placed in plastic, lidded 96-gallon garbage carts often referred to as super carts supplied free to Chicagoans.


(Online Service) Report a Vacant Building Report a Vacant Building 
Report a Vacant Building


(Online Service) Request Alley Lights Request Alley Lights 


(Online Service) Residential Garbage Collection Residential Garbage Collection 
The City of Chicago has implemented the grid garbage collection system citywide. Streets & Sanitation collects Chicago's residential waste. Our crews service some 600,000 homes weekly.


(Online Service) Rodent Baiting, Rodent Control Rodent Baiting, Rodent Control 
Chicago's Bureau of Rodent Control investigates all rat sightings and rodenticide is placed in rat burrows.


  Roof, Porch and Emergency Heating Repair Programs (formerly EHAP) 
Two programs provide for the repair and/or replacement of heating systems, roofs and porches.


  See the Building forms most frequently requested 
Building forms most frequently requested


(Online Service) Sewer Cleaning Inspection Sewer Cleaning Inspection 
Request Sewer Cleaning Inspection - Sewer structures (i.e., catch basins) full of dirt or debris, or sewer structures that are not draining properly, can be reported for cleaning.


  Sewer Permit information 
Find information on Sewer Permits, Fees and Standards


(Online Service) Shared Cost Sidewalk Program Shared Cost Sidewalk Program 


  Smoke Detector Tips 
Smoke detectors for general public


(Online Service) Stray Animal in Neighborhood Stray Animal in Neighborhood 
This service request is to report stray animals in your neighborhood.


(Online Service) Street Sweeping Street Sweeping 
To ensure curb-to-curb street cleaning, temporary parking restrictions are posted the day before the work is scheduled to begin on any street. Some arterial streets have permanently posted signs that specify a once-per-week period when parking is prohibited for street sweeping.


  To Nominate Tree of the Year 
Each year 10 lesser known trees are highlighted to increase usage and promote species diversity.


(Online Service) Tree Debris Removal Tree Debris Removal 


  Tree Insects; Pests 
Invasive Species of Pests a Threat to our Urban Forest


(Online Service) Tree Planting Tree Planting 
The Bureau of Forestry plants trees along the public way throughout the City of Chicago.


(Online Service) Tree Trimming Tree Trimming 
The Bureau of Forestry is responsible for the management of all shade and ornamental trees growing along city streets and boulevards and which constitute approximately 520,000 trees of the estimated 4.1 million trees growing in the City of Chicago.


(Online Service) Utility Bill Utility Bill 
You can pay online, by phone, by mail, at an EZ Pay Station, in-person at a City Payment Site or at your local currency exchange.


(Online Service) Vacant Lot Cleanup Vacant Lot Cleanup 
Crews from Streets & Sanitation's Bureau of Street Operations clean thousands of vacant lots every year.


(Online Service) Vacant Property Vacant Property 
Vacant Property List


(Online Service) Viaduct Lighting; Repair Viaduct Lighting Viaduct Lighting; Repair Viaduct Lighting 
Chicago has embarked on a program to greatly improve illumination under its viaducts.


  Warming Center 
Bitter cold temperatures are more than an inconvenience; they pose a serious threat to health and safety. The City of Chicago has many services available to help residents weather the winter months.


(Online Service) Water in Basement Water in Basement 
Online reporting of water in your basement.


(Online Service) Water in the Street Water in the Street 
File a report if you see water in the street after a storm.


  Weed Cutting/ Weed Removal 
High weeds can conceal illegal activities, obscure dangerous debris, harbor rodents, serve as a breeding ground for mosquitoes and West Nile Virus and contribute to allergies and breathing difficulties. That's why Streets & Sanitation's Bureau of Street Operations is aggressive about keeping overgrown weeds from becoming a problem in our neighborhoods.


  West Nile Virus 
West Nile virus can cause mild to severe illness. Most people who get infected do not get sick. Some get a mild, flu-like illness. In rarer cases, the virus can affect the brain and spinal cord, and can be fatal.


  Wood Chips - Forestry 
The wood from trees and branches removed by the Bureau of Forestry is ground into wood chips.