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Consumer Protection

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The City provides consumers with information about their rights and helps in protecting them from fraud and deceptive practices such as mortgage fraud or home repair fraud; provides consumers with information about recalled merchandise and ensures that recalled products are removed from store shelves; and promotes consumer awareness by hosting and attending educational forums throughout the year.

The City helps consumers when they have been victims of fraud and helps to resolve complaints against businesses through mediation. If mediation is unsuccessful, charges may be brought to obtain consumer restitution or fines.

Most Recent News (Consumer Protection)

Aug 22,2016 Indoor Service Animal Pet Relief Area at Midway International Airport
Jul 21,2016 City of Chicago Awards Taxicab Driver With Free Taxicab Medallion For Exemplary Service To The Disability Community
Apr 27,2016 Financial Incentives to Increase Number of Wheelchair-Accessible Taxicabs
Mar 21,2016 Mayor Emanuel Invites All to Chicago Residents Service Fairs
Feb 23,2016 City of Chicago Announces Open Doors Organization To Provide Centralized Taxicab Dispatch Service for Wheelchair-Accessible Vehicles

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