Consumer Protection Banner
City Services

Consumer Protection

Two women one holding a dog and the other holding a stroller with child

The City provides consumers with information about their rights and helps in protecting them from fraud and deceptive practices such as mortgage fraud or home repair fraud; provides consumers with information about recalled merchandise and ensures that recalled products are removed from store shelves; and promotes consumer awareness by hosting and attending educational forums throughout the year.

The City helps consumers when they have been victims of fraud and helps to resolve complaints against businesses through mediation. If mediation is unsuccessful, charges may be brought to obtain consumer restitution or fines.

Alerts (Consumer Protection)

Severe Alert Mar 5, 2015 Know Before You Begin a Home Repair Project

Most Recent News (Consumer Protection)

Jul 17,2015 Mayor Emanuel Commemorates the 25th Anniversary of Americans with Disabilities Act (ADA)
Jul 11,2015 CPS Students Demonstrate Creativity In Support Of Divvy Bike Share System Expansion
Feb 27,2015 City of Chicago Sets Series of Free Events For ‘National Consumer Protection Week’
Feb 17,2015 City of Chicago Cracks Down On Tax Preparers During Undercover Operation
Nov 15,2014 As Winter Chill Takes Hold, Mayor Emanuel Joins City Departments to Remind Residents To Take Precautions During Cold Weather

View all News Releases (Consumer Protection)


View all Services

Supporting Information

View all Supporting Information