What's the 311?

311 in Chicago is changing soon!

The new 311 will be built with Chicagoans, for Chicagoans to improve customer experience and the delivery of city services – providing greater transparency and more ways to submit and track service requests.

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New Features

CHI 311 Portal

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311 Mobile Apps

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Your Personal 311 Account

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Trending answers to common questions

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Our Mission

We're modernizing Chicago's 311 system to make it easier for Chicagoans to submit service requests through online, text, social media channels, and more.

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Community Profiles

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Learn more about the everyday heroes in Chicago neighborhoods who make a positive impact through their work and community service. Hear why they are excited for the new 311.

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311 Services

The new 311 is coming, but you can still make a service request now or check on the status of a current request.