311 City Services... 24 x 7 x 365

Chicago's 311 Call Center operates 24 hours a day, 7 days a week, 365 days a year! 

Last year, the 311 Call Center received approximately 3.1 million calls.  The Call Center operators have received extensive training and are prepared to treat every caller as a valued customer.  Also, they have access to a language bank to request the services of translators if needed who speak more than 100 languages.


Learning More About 311: Call 311 if you want to...

  • File a non-emergency police report or talk to police personnel in your district. Remember, dial 311 if the incident that you are reporting has occurred and the offender is gone from the scene; however, dial 911 if the incident you are reporting is in progress and the presence of a police officer will help resolve the matter.
  • Find out the name, address and telephone number of your Alderman so you can forward your questions and/or concerns directly.

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