View of the Chicago skyline Lake Front with bicyclists enjoying the day.

Question, Concern or Request?

To change your account information, billing issues, payment plans, Full Payment Certificates, Senior Exemptions, Refunds, and any other billing or account issue please contact the Department of Finance:

Customer Service

Department of Finance

333 S. State, LL10

Chicago, IL 60604

You can call us at: 312.744.4H20 (4420).

waterbill@cityofchicago.org

 

For all other issues please contact us the following.

Jardine Water Purification Plant

1000 E. Ohio Street

Chicago, IL 60611

watermanagement@cityofchicago.org

 

To report a street or parkway leak, an open fire hydrant, or to shut off the water in an emergency PLEASE CALL 3-1-1 immediately.

You may if you prefer make your request directly to the 3-1-1 system for the services listed below by selecting the link:

Sewer Cave In Inspection

Water in Basement

Water On Street

Low Water Pressure

Private Drain Program

Sewer Cleaning Inspection

Alley Sewer Inspection